Terms and conditions of use

Introduction

Welcome to the Centre Métropolitain de Chirurgie Inc. website. By browsing our website, you accept the following terms and conditions of use. If this is not your intention, please leave the site.

Intellectual Property Notice

The Centre Métropolitain Chirurgie Inc. website, as well as all the content published on it or to which it gives access, are protected by copyright. Any adaptation or distribution is prohibited unless you have previously obtained authorization to do so.

Disclaimer

Centre Métropolitain Chirurgie Inc. offers no guarantee as to the accuracy, relevance or reliability of the content of the website, nor with respect to any errors or omissions it may contain. Under no circumstances may the information contained on the website be interpreted as legal advice. Centre Métropolitain Chirurgie Inc. declines all responsibility for the use made of it.

Last update: September 22, 2023

POLICY ON PROTECTION OF PERSONAL INFORMATION

The Complexe chirurgical CMC is comprised of 3 entities:

  • Centre Métropolitain de Chirurgie is the only private hospital centre in Québec. It is equipped with four operating rooms, a day surgery and one-17 bed inpatient unit.

  • GRS Montréal is devoted exclusively to gender affirmation surgery.

  • Maison de convalescence Asclépiade is a post-surgical recovery centre for patients who underwent a genital surgery.

The Complexe Chirurgical CMC (“CMC“ “we“ “us” and “our“) is committed to protecting the privacy and security of your personal information. This Policy on the protection of personal information (the “Policy“) describes how we collect, use and disclose your personal information and how it may be accessed and corrected when necessary. This Policy also explains how cookies are used on our websites and on our TransAvenue Blog.

By accessing, consulting, or visiting the websites http://www.complexechirurgicalcmc.com/https://www.grsmontreal.com/,

https://www.cmcmontreal.com/, or https://www.drbrassard.com/, https://monarch.grsmontreal.com/, https://blog.grsmontreal.com/ (collectively the “Website“), by contacting us or by agreeing to receive emails from the CC-CMC, you agree to the terms and conditions of this Policy. The Website and the various associated services are collectively referred to as the “Services”.

This Policy does not apply to websites operated by third parties. The CC-CMC is, therefore, not responsible for their policies, procedures, or practices regarding the protection of personal information.

We do not collect, use, or disclose your personal information without your consent, except as required or permitted by law.

This Policy is incorporated and subject to our other applicable terms and conditions, such as the Terms of Use of our Website. In this Policy, terms beginning with a capital letter, but not defined, have the meanings given to them in the above terms.

1. Collection of Personal Information

 

In general, when you access, visit or use our Services, we may collect the following data:

On the website https://www.grsmontreal.com/

  • On the “Contact Us” page: we can collect your last name, first name, email address, city, province, and country of residence, the subject of your request for contact, and the content of the message sent to us.
  • When you contact us by phone: we can collect your last name, first name, email address, city, province, and country of residence, the subject of your request for contact as well as the content of the message indicated to us, and any other information that you will communicate to us.
  • In the “Submit a Testimonial” section: we may collect your last name, first name, email address, city, province, and country of residence, the subject of your request for contact, and the content of the message sent to us.

On the Blog https://blog.grsmontreal.com/

  • Newsletter Subscription: When you subscribe to the newsletter, we collect your email address.
  • “Contact Us” section, specific to the Blog: we can collect your last name, first name, your email address, and the content of the message sent to us.

On the website https://www.cmcmontreal.com/

  • “Careers” section: we can collect your last name, first name, sex, language (s) spoken and written (French, English), mailing address, telephone number and email address, your diplomas and professional experience, membership to a professional order, and any other information you provide to us.
  • “Contact Us” section: we may collect your last name, email address, the subject of your request for contact, and the content of the message sent to us.
  • When you contact us by phone: we can collect your last name, first name, the subject of your request for contact as well as the content of the message sent to us as well as any other information you provide to us.

On the website https://www.drbrassard.com/

  • “Consultation section”: we may collect your last name, first name, email address, city, province, and country of residence, the subject of your request for contact, and the content of the message sent to us.
  • When you contact us by phone: we can collect your last name, first name, email address, city, province, and country of residence, the subject of your request for contact as well as the content of the message indicated to us, and any other information that you will communicate to us.

On the Monarch platform (the “Platform”), a GRS Montréal platform

  • By using the Platform, by contacting us or by consenting to receive emails from GRS Montréal, you agree to the terms and conditions of this Policy on the protection of personal information.
  • GRS Montréal only collects personal information that you transmit via the Platform or that has been provided to us by your healthcare professionals.
  • More specifically, the information collected includes data relating to your medical file as a patient (pre-per-postoperative phases), as well as certain data relating to your lifestyle (demographic data, language spoken, professions, family environment, gender identity, etc.).

Automatically Collected Data:

  • We also collect data when you visit our Website, including your IP address, the date, time and duration of your visits, and the pages you have visited.

Our Website uses cookies or similar technologies to offer you a richer browsing experience, improve the performance of our Website and generate audience statistics. These are files that are installed on your computer’s hard drive or browser to collect information such as your preferred language, your browsing history, your browser type and version; their goal is to maximize your experience on our Website. You can ask your browser to refuse all cookies or to notify you when a cookie is sent

Examples of cookies we use

  • Required Cookies – These cookies are necessary for the proper functioning of the Service and the security of the Website. For example, necessary cookies are used to ensure the functionality of a change from HTTP to HTTPS, or to remind you of your cookie preferences if you are prompted to accept or decline certain cookies. We are not required to obtain your consent for these cookies.
  • Statistical Cookies – Statistical cookies help us, by collecting and communicating information anonymously, to understand how visitors interact with the Website.
  • Marketing Cookies – Marketing cookies are used to track visitors through the Website. The goal is to display ads that are relevant and interesting to the individual user and, therefore, more valuable to third-party publishers and advertisers.

Some of our cookies are third-party cookies, which means that they are installed on your device by someone other than us. For example, we use Google Analytics cookies to evaluate the performance of our Website; this is a web analytics service offered by Google that tracks and reports traffic on the Website. Google uses the collected data to track and control the use of our Service. For more information about Google’s privacy practices, please visit the Google Privacy and Terms of Service page.

We only store cookies for the time necessary to achieve the relevant purposes set out in this Policy on protection of personal information.

2. Use and Disclosure of Personal Information

We take actions to ensure that only the healthcare professionals and the employees of Complexe chirurgical CMC, who need to access your personal information in the course of their duties, have access to it. We use and share your personal information primarily:

  • to operate, maintain, improve, and provide all the functionalities of the Website, provide the services and information you request, reply to comments and questions, and provide support to users of the Website;
  • to understand and analyze the users trends and preferences, improve the Website, and create new products and services and new features and functionalities;
  • to communicate with you, subject to applicable laws;
  • for any other purpose as permitted or required by law.

In the event of a change of ownership, sale, merger, liquidation, reorganization, or acquisition of Complexe chirurgical CMC, in whole or in part, your personal information may be transferred as part of the transaction.

3. Consent

Consent may be express or implied and may be provided directly by the individual or by their authorized representative. Implied consent may be reasonably inferred from a person’s action or inaction, for example, providing a name and address to receive a publication or a name and telephone number to obtain an answer to a question.

We will not use your personal information without your consent, except:

  • for the same purpose for which the information was originally collected or compiled.
  • if the use is consistent with that purpose.
  • where required or permitted by law.

If we wish to use personal information for a new purpose, we will describe the intended use and seek consent again.

4. Retention and Destruction of Personal Information

We will only use, disclose, or retain your personal information for as long as is necessary to fulfill the purposes for which the data was collected and to the extent permitted or required by law. If you would like more information about how long your personal information will be retained, please contact us using the details in the “Contact Us” section below.

5. Information Security

We have implemented physical, organizational, contractual and technological security measures to protect your personal information and other data from loss or theft, unauthorized access, disclosure, copying, use, or modification. We have taken actions to ensure that only GRS healthcare professionals and employees who need to access your personal information in the course of their duties have access to it.  

6. Transfer of Personal Information

Your personal information is currently stored in Quebec (Canada). If need be, it may be stored and processed in any country where we have facilities or in which we use third-party service providers. In the latter case, your personal information may be transferred to countries outside your country of residence, which may have different privacy rules than your country. If these data are outside your country, they are subject to the laws of the country in which they are located and may be disclosed to governments, courts or law enforcement or regulatory agencies of that other country and in accordance with the laws of that other country. However, our practices regarding your personal information will always be governed by this Policy on protection of personal information.

7. Protection of Personal Information for Children

Our Services are not intended for any individual under 14 years of age (“children”). If you are a minor under the laws applicable to your place of residence, please do not provide us with any personal information without the express consent of a parent or guardian.

We do not voluntarily collect personal information from people under the age of 14. If you are a parent or guardian and you are aware that your children have provided us with personal information, please contact us. If we learn that we have collected personal information from minor children without verification of parental consent, we will take steps to remove that information from our servers.

8. Rights of Access and Rectification

Upon written request and presentation of proof of identity, you may access the personal information we hold about you and, where applicable, request that the necessary rectifications be made, as authorized, or prescribed by law.

However, to ensure that the personal information we hold about you is accurate and up-to-date, please notify us promptly of any changes.

9. Our Roles and Responsibilities

We are responsible for personal information that is collected, retained, used, disclosed, and destroyed. We will continue to develop policies and practices to ensure that this information is handled in strict compliance with the Act respecting the protection of personal information in the private sector. The Privacy Officer is responsible for monitoring the application of these policies and practices to ensure compliance.

Employees – Healthcare professionals and employees who collect personal information shall explain the purposes for which the information is obtained. Healthcare professionals and employees must report any violation of this Policy to their manager.

Managers and Supervisors – In addition to the responsibilities mentioned above, managers and supervisors must inform healthcare professionals and employees of the obligation to comply with the Policy and the Act respecting the protection of personal information in the private sector.

Privacy Officer – The Privacy Officer will provide advice and guidance to senior executives, managers, supervisors, healthcare professionals and employees. This person will also serve as the first point of contact for individuals who want information or have concerns about the handling of their personal information.

10. Social media

Like any social media user, we can see who has subscribed to our GRS Montréal and Complexe chirurgical CMC pages, and how users interact with our publications.

In particular, we have access to subscribers’ first and last names and profiles, “likes”, comments and shares, and the number of times a publication is viewed (on LinkedIn).

If you visit our website from one of our social network publications, please be aware that we use certain trackers to:

  • find out which publication son social networks work best.
  • evaluate the effectiveness of our advertising campaigns.

Facebook, LinkedIn and Instagram have their own privacy policies.

11. Update

We will update this Policy from time to time to reflect the changes in our practices, our technology, our legal obligations and other factors. Please see “Last Update” at the bottom of this page for the latest update of this Policy. Unless otherwise noted, any changes to this Policy will be effective immediately upon posting on this page in an updated Policy. By using the Website because of a change, you consent to the practices set out in the updated Policy.

12. Communication

To ask questions or make comments about this Policy or your personal information, request access or rectification, file a complaint, or obtain information about our policies and practices regarding our service providers outside of the province of Quebec, contact our Privacy Officer by email at: confidentialite@complexechirurgicalcmc.com or by regular mail to the following address:

Complexe Chirurgical CMC

Care of Privacy Officer

999, De Salaberry Street

Montréal (Québec), Canada  H3L 1L2